Privacy Policy

Last updated: June 2025

All Works Clean LTD ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our website at www.allworksclean.co.uk or engage our services.

We are registered with the Information Commissioner's Office (ICO) under registration number ZC161761.

1. Who We Are

All Works Clean LTD is a premium cleaning company providing residential and commercial cleaning services across South West London.

2. What Personal Data We Collect

We may collect the following personal data:

  • Identity data — your name

  • Contact data — email address, phone number, home or business address

  • Property data — details about your property relevant to providing our cleaning services

  • Payment data — payment information processed securely through Stripe and GoCardless (we do not store your full card details)

  • Communications data — records of correspondence between us, including via email, phone or WhatsApp

  • Technical data — IP address, browser type, pages visited and time spent on our website (collected via cookies)

  • Marketing data — your preferences for receiving marketing communications from us

3. How We Collect Your Data

We collect personal data through:

  • Quote request forms on our website (powered by ProCleaner UK)

  • Direct communications via email, phone or WhatsApp

  • Payment processing through Stripe and GoCardless

  • Website analytics and Google Ads tracking via cookies

  • Referrals from third parties

4. How We Use Your Data

We use your personal data for the following purposes:

PurposeLegal BasisTo provide and manage our cleaning servicesContract performanceTo respond to your quote requests and enquiriesLegitimate interestsTo process paymentsContract performanceTo communicate with you about your bookingsContract performanceTo send you marketing communications (where you have opted in)ConsentTo improve our website and servicesLegitimate interestsTo comply with legal and regulatory obligationsLegal obligation

5. Third Parties We Share Your Data With

We work with the following trusted third party providers who may process your personal data on our behalf:

  • ProCleaner UK — booking and scheduling management

  • Squarespace — website hosting and form processing

  • Stripe — payment processing

  • GoCardless — direct debit payment processing

  • Google — advertising (Google Ads) and analytics

  • WhatsApp (Meta) — client communications

All third party providers are required to handle your data securely and in accordance with applicable data protection law. We do not sell your personal data to any third party.

6. Key Holding & Property Access

Where you provide us with keys or access codes to your property, we treat this information with the highest level of confidentiality. Key information is:

  • Stored securely and never labelled with your full address

  • Only accessible to authorised All Works Clean LTD personnel

  • Returned to you promptly upon request or termination of services

  • Never shared with third parties without your explicit consent

7. Data Retention

We retain your personal data only for as long as necessary:

  • Client records — 6 years from the end of our business relationship (for accounting and legal purposes)

  • Quote enquiries (not converted) — 12 months

  • Payment records — 6 years (legal requirement)

  • Marketing preferences — until you withdraw consent

  • CCTV/property access records — 30 days

8. Your Rights

Under UK GDPR you have the following rights:

  • Right to access — request a copy of the personal data we hold about you

  • Right to rectification — request correction of inaccurate data

  • Right to erasure — request deletion of your data (subject to legal obligations)

  • Right to restrict processing — request we limit how we use your data

  • Right to data portability — request your data in a portable format

  • Right to object — object to processing based on legitimate interests or for marketing

  • Right to withdraw consent — withdraw consent for marketing at any time

To exercise any of these rights, please contact us at: services@allworksclean.co.uk | 020 8137 9915

We will respond to all requests within 30 days.

9. Cookies

Our website uses cookies to improve your experience and to enable Google Ads to function. Please see our Cookie Policy for full details.

10. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. All payment data is processed through PCI-DSS compliant providers (Stripe and GoCardless).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify you of any significant changes by email where we hold your contact details.

12. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance at services@allworksclean.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: www.ico.org.uk

  • Phone: 0303 123 1113

  • ICO Registration Number: ZC161761